• The most popular and important function of the app – COVID-19 testing and related information are not visible upon entering the app.
• The current flow suffers from three breakpoints (three forms new users have to complete), because all forms lead users to independent tasks without directing them the next steps upon completion.
• No available on-boarding experience: the guide for first-time testing on the Boston campus is not available on the app, but on the school's website and students have to google to find it. 

Journey Mapping

Design

Ideation

Gaining insights from the personal establishment and journey mapping, I started making some rough concepts of what the opportunity areas I had discovered from the Journey map. I identified two features from the opportunity areas:

1. Show test scheduling option and all the steps needed for new users upon opening the app
   
2. Incorporate test scheduling in-app instead of leading users to an external site
3. Include a section with forms required for new students to fill in, along with other helpful forms

In addition to features from user's pain points, I also added two new features to the application:

• Analyze NU: show COVID-19 data from NU and the City of Boston
  
• Account: for students to view personal information, and personal wellness data from Headspace (partnered with Northeastern)
• Include a section with forms required for new students to fill in, along with other helpful forms

Wireframing

Final Design